The situation surrounding Coronavirus is fast moving but we can reassure you that we are doing everything we can to help you in meeting your objectives and priorities and following the latest advice from the UK and Scottish Governments to manage any consequences for our clients and our people. We have put in place a number of measures at IQX to ensure that we have business continuity when dealing with any significant events (such as the possible impacts of coronavirus), and these are tested regularly as part of our robust Business Continuity Plan:
- All of our Support and Development staff are equipped to work from home, with secure access to the necessary information and systems as if they were in the office. This includes a capability for co-operative work on issues when needed.
• Our cross-team and office-working practices enable us to use our resources to support each other when necessary. In the event that resourcing levels are compromised due to illness or inability to work, we will consider how resources are used to their best advantage. It is likely that will mean prioritisation of urgent workloads and we will inform our clients should such a situation arise. We will take every effort to mitigate the impact for our clients in this situation.
Meetings Outside of our Offices
For many of our clients, face-to-face meetings are an important part of moving things forward, but we recognise that this might not always be feasible. We have excellent facilities available for telephone conferencing, which is important for many of our clients from an environmental and efficiency point of view.
We continue to meet with our clients in person where it is sensible to do so, taking account of the government guidelines. We are asking that any potential visitors to our offices that have travelled to any of the category 1 countries within the last 14 days, as listed on the government website, join by telephone conferencing.
It is important that we take these proactive steps to minimise the spread of COVID-19. We will react proportionately to ensure that we continue to provide the excellent service that our clients expect in delivering against your key objectives and priorities.
We will continue to monitor the situation as it develops and will take the appropriate action as necessary. We want you to know how much we appreciate your flexibility and understanding during this time. Should you have any queries whatsoever, please do contact us as soon as possible.
Do you need assistance for working remotely using your IQX? Get in touch with your IT Support to find out options and our Support Team can help with setting this up.